Frequently Asked Questions
If you cannot find the answer to your question here, email us at sales@fibrconnect.com
Are there data limits?
No. Fibre connect is a dedicated connection so when we say 100mbps symmetrical, we mean 100mbps symmetrical.
Are the speeds guaranteed, What happens if my speeds aren't fast enough?
The speeds are guaranteed, to test your speeds to be sure, there are free websites where you can do so for free such as speedtest.net.
Will you throttle my speeds?
No. The speeds are unlimited your usage does not matter.
What’s your mean time to repair (mttr)?
It’s a 5hour MTTR in the unlikely event that your internet experiences a downtime.
What happens when there is a problem with my connection?
We have a technical support line i.e. 0111016200, 0793367022 that’s a 24hr call.
How experienced is your tech support like?
Our support experts are well trained and will walk you through troubleshooting step by step no matter how small the issue.
Hello We are here to help
Need some help with your internet connection? Don’t worry.We got you covered.
Our team of experts will tend to you pronto!
Contact Support
Think we didn’t answer your questions correctly or you still have other areas we didn’t cover?
Why don’t you call us!
+254 (0) 793 367 022
+254 (0) 111 016 200